北京恒光信息技术股份有限公司
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  • Categories:关于我们
  • Time of issue:2020-11-06 14:43:24
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Description:
Description:
Information

Business consulting

 

 

⊙ Head office address: Floor 3, Building A, Building 2, Jinyuan Times Business Center, Yard 2, Landianchang East Road, Haidian District, Beijing

⊙ Tel:010-88877788

⊙ Fax:010-88877843

⊙ Web:www.ebrightinfo.com

⊙ E-mail:ts@ebright.com.cn

 

 

 

 

 

                               

Technical support

 

In order to provide efficient and high quality service to customers, Hengguang company has established a professional technical service team to help customers to give full play to the value of products under the premise of high quality and low cost

 

⊙ Telephone support

We will provide 7*24 hours hotline service to solve the user's complaint and explain the failure. Meanwhile, a technical support team will be formed to take charge of the quality tracking service and technical support for the products

Technical support phone during working hours:010-88877788

24-hour technical hotline13511030255

 

E-mail

ts@ebright.com.cn 

The trouble ticket submitted by email will contact the customer by phone within 1 hour and provide the next solution。

 

⊙ On-site service

If it is determined that the problem cannot be solved through the hotline after receiving the user's phone call or email, on-site technical support will be provided and the user is promised to provide the response time (within 4 hours of the working time; Professional technicians will arrive at the site to provide services within 8 hours of non-working time。

 

⊙ Technical service document management

All telephone, fax, email and on-site technical service activities and results for users will be documented. The format and content will strictly comply with the requirements of ISO9001 quality assurance system。

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