Technical support

In order to provide efficient and high quality service to customers, Hengguang company has established a professional technical service team to help customers to give full play to the value of products under the premise of high quality and low cost

⊙ Telephone support

We will provide 7*24 hours hotline service to solve the user's complaint and explain the failure. Meanwhile, a technical support team will be formed to take charge of the quality tracking service and technical support for the products

Technical support phone during working hours：010-88877788

24-hour technical hotline：13511030255

⊙ E-mail

ts@ebright.com.cn 

The trouble ticket submitted by email will contact the customer by phone within 1 hour and provide the next solution。

⊙ On-site service

If it is determined that the problem cannot be solved through the hotline after receiving the user's phone call or email, on-site technical support will be provided and the user is promised to provide the response time (within 4 hours of the working time; Professional technicians will arrive at the site to provide services within 8 hours of non-working time。

⊙ Technical service document management

All telephone, fax, email and on-site technical service activities and results for users will be documented. The format and content will strictly comply with the requirements of ISO9001 quality assurance system。