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Address of head office: Floor 3, Block A, Building 2, Jinyuan Times Business Center, Yard 2, Lanchang East Road, Haidian District, Beijing
Technical Support
In order to provide customers with efficient and high-quality services, Hengguang has established a professional technical service team to help customers give full play to the value of products under the premise of high quality and low cost.
Telephone support provides 7*24-hour hotline service to solve user complaints and elaborate failures, and will form a technical support team dedicated to its products for quality tracking services and technical support. Working time technical support telephone: 010-88877788
24 hours technical hotline:13511030255
E-mail：ts@ebright.com.cn
The trouble ticket submitted by mail will contact the customer by phone within 1 hour and provide the next solution
Field Service
After receiving the user's phone call or email declaration, if it is determined that the problem cannot be solved through the hotline, on-site technical support will be provided, and the professional and technical personnel will arrive at the site to provide services within the response time required by the user (within 4 hours of working time and 8 hours of non-working time).
Technical Service Document Management
All telephone, fax, mail and on-site technical service activities to the user process and results will be documented, the format and content will strictly comply with the requirements of the 1S09001 quality assurance system,